A lot of users who begin using their very first hosting account, or switch companies, typically have questions in regard to how certain things are carried out or experience complications when setting up various things such as emails, website settings, etc. For this reason, a lot of providers have prepared documentation with common questions and issues in order to help their clients get information quickly and easily. As a result, the customer service team members can concentrate on actual issues that given clients may be experiencing, as the solution for the smaller things will already be available online and clients can easily fix them without getting in touch with the client support team. Having detailed documentation is quite important, especially for new clients without any previous experience, because the web hosting service involves an immense amount of functions and many individuals can get confused about what action to take. A good information repository can both help you complete the things that you want and become aware of how the web hosting service works as a whole.

Extensive Online Documentation in Shared Website Hosting

Our shared website hosting packages include a comprehensive knowledge base where you can find info about all the complications that you might possibly stumble upon and their solutions. You can discover how to create and administer an electronic mailing list, how to use an .htaccess configuration file, or how to proceed in case the settings of your mail client are accurate, but nevertheless you’re unable to send email messages, for example. We’ve done our utmost to be as comprehensive as possible and to encompass all possible options in order to save you time and to give you different solutions for each single issue. The knowledge base includes informative articles too – both general ones about the hosting service as a whole, and more specific ones, which will help you get acquainted with the features and functions of the Hepsia hosting Control Panel. You can find articles that are dedicated to specific functions and features in each section of the Control Panel, while if you wish to browse the full article collection, you should go to the dedicated Help section.

Extensive Online Documentation in Semi-dedicated Servers

We have compiled an exhaustive online knowledge base for all our present and prospective customers, so if you get a semi-dedicated server account from our company, you will be able to find any info that you are searching for at any time. We’ve got a ton of educative help articles, which will help you understand better what is going on in your account – "What is PHP?" and "What are file permissions?" are simply 2 instances. Our comprehensive tutorials will help you do anything you like – extract files from an archive, import a MySQL database, forward a domain, and so on. Plus, we’ve also got troubleshooting guidelines, which will allow you to discover what induces a given problem and the possible solutions for it. If you are unable to send emails or your domain name returns an HTTP 500 error message, for example, you can refer to our knowledge base and solve the issue straight away. The articles can be accessed through each section of the Control Panel, as well as through the all-encompassing Help section.