The presence of the customer and tech support that a shared website hosting company provides can tell you a lot about the services which they provide too. In the event that you can use just email messages and tickets, you have most probably come across a reseller not the actual web hosting supplier. When this is the case, you will probably have to wait for a few days in order to have an issue resolved since your reseller may not be checking their communication on a regular basis or they may have to consult with the real website hosting company for further help. If the provider provides you with various means of communication with fast response time which are available at any time, they are most likely the top provider, not just a reseller. So you'll enjoy timely assistance and high quality support as they will have immediate access to the servers where your account is. Whatever the trouble - technical or sales, it is generally better to have the option to get hold of your hosting company directly via your favourite method of communication.

24/7 Customer Support in Shared Website Hosting

We provide you with 24/7 customer, billing and tech support for all of our shared website hosting. Even if you are not our client yet and you have some questions, we will assist you right away and supply you with the needed info, in order to give you the choice to make an informed decision when you buy your new web hosting account. We are available at any time, including holidays and weekends, and we supply several options for communication to contact us - live chat, phone, emails and support tickets. For your convenience, we now have multiple phone numbers all over the world, so that you'll be able to call the one that is closer to you. The max response time for your email messages and the tickets is one hour. The typical response time is no more than 15-20 minutes, which means that you can forget about waiting for days to receive assistance for any kind of task or issue, whatever its difficulty.

24/7 Customer Support in Semi-dedicated Servers

We know how essential it is to get timely support, especially if your website is not running as it should be for whatever reason. All our semi-dedicated servers include 24/7 customer and technical support, thus in case anything happens, you'll be able to use a number of ways to get in touch with us - telephone line with multiple local numbers around the world, live chat, email messages and tickets. The first two choices are for pre-sales, billing and basic matters, so if you do not have an account yet, for instance, you are able to receive more details regarding our services, or we will assist you with simpler technical problems. The second two methods are for solely technical troubles or everything which is more time-consuming since it's easier to track the communication between you and our support crew. The warranted maximum answer time for them is only 1 hour, the regular one - 15-20 min, therefore you will not need to wait for an entire day in order to receive assistance like you may need to do with various other providers.

24/7 Customer Support in VPS Servers

In case you've got a Virtual Private Server from us, you will be able to get in touch with us 24/7 for any server-related issue or fordifferent problems or questions regarding the pre-installed software the server is equipped with. In case you haven't acquired a VPS server package yet, you are able to find out a lot more about our solutions by giving us a call or via the live chat service. For more technical issues, you will be able to send an email or open a support ticket from your billing Control Panel and you'll get support within no more than one hour no matter the time of the day, even on weekends and holidays. The typical answer time in most cases does not extend past 30 minutes. If you need assistance for third-party software, you can reap the benefits of the Managed Services upgrade which you can add to each VPS package and our administrators will help you with any installation or troubleshooting issue you could have encountered.

24/7 Customer Support in Dedicated Servers

We are aware how important it is to get quick support in general, let alone if you operate an entire server, that's why every single dedicated server that we supply comes with 24/7 support with one-hour answer time guarantee regardless of the situation. This service is 100 % free for all of the problems with the server or the software that was installed by our admins through the setup, so you are able to contact us as many times as you would like, even during holidays. You could either open a ticket from your billing area or you can send an e-mail, and the actual response time for either rarely exceeds 30 minutes because we have administrators available 24x7. If you want general information about our servers or you've got any kind of billing question/issue, you can also call one of the local telephone numbers that we have on as many as 3 different continents or you can use our live chat service and speak with a representative online. For third-party software support, we offer a Managed Services upgrade, which you will be able to include to your server plan through your billing Control Panel.