In case you’ve purchased a hosting plan and you have certain enquiries related to a particular function/feature, or in case you’ve encountered some complication and you require help, you should be able to contact the respective customer care team. All hosting companies use a ticketing system no matter if they offer other means of contacting them apart from it or not, because of the fact that the very best way to fix an issue most often is to use a ticket. This mode of correspondence makes the responses exchanged by both parties simple to track and allows the support team representatives to escalate the situation in case, for example, a server admin needs to step in. Typically, the ticketing system is not directly linked to the hosting space and is part of the billing account, which suggests that you’ll need to use no less than 2 different accounts to touch base with the customer care team and to actually administer the hosting space. Incessantly switching from one account to the other might sometimes be a headache, not to mention the fact that it takes a long period of time for most hosting companies to answer the tickets themselves.

Integrated Ticketing System in Shared Website Hosting

In stark contrast with what you may find with lots of other web hosting providers, the ticketing system that we are using with our shared website hosting is included in the Hepsia hosting Control Panel, which comes with all web hosting accounts. You will not have to remember different log-on credentials, as you’ll be able to manage both your tickets and the web hosting account itself from one place. So, in case you’ve got an enquiry or chance upon a challenge, you can contact our customer care team representatives instantly. Our system features a clever search mechanism. This goes to say that even in case you’ve submitted lots of tickets over the years, you will be able to track down the one that you need in an instant. Besides, you can check knowledge base suggestions for troubleshooting commonly faced problems.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we use is built into the Hepsia hosting Control Panel, which we’ve created for our semi-dedicated servers, so you won’t require one more platform to contact our customer care team – you can do it on the spot the moment you chance upon a complication. Sending a new ticket takes several clicks of the mouse and finding an older one is equally easy. Using our clever search functionality, you can quickly track down any ticket that you have already posted. You can submit a ticket at any given moment whatsoever as our customer service staff representatives are on duty 24/7/365 and reply within the hour, although it rarely takes this much to receive assistance. With the Hepsia Control Panel, you’ll have everything in one place and you can forget about using 2 or more platforms to resolve a simple problem.