If you've ever had a shared website hosting account before or you have dealt with any other kind of online service, you are probably aware from personal experience that for certain things it's better to talk to a live person on the phone rather than exchange tickets or email messages. In order to know more about a particular service before you decide to buy it or if something small-scale should be done, for example, it is easier and a lot faster to do it live. If you can get in touch with representatives over the phone, it's very likely that you're dealing with a real web hosting provider, not a reseller. The type of support that you'll get over the phone may differ between different providers - from very general matters to dedicated tech support. Usually most of the suppliers will offer you pre-sales assistance and 1st level phone support, while more complicated tech issues are resolved through email and tickets.

Phone Support in Shared Website Hosting

In case you choose to obtain one of our shared website hosting, you can talk with our customer support crew over the phone for 14 hours per day. We can assist you in choosing the perfect plan for your websites since we realize that it is better to discuss these issues with a live person. In case you already own an account, we will help you with all of your sales/billing questions as well as general matters, even with some tech matters that do not need a lot of time or escalation to a system administrator because it will be better to open a support ticket for time-consuming matters so as to have all the communication in a single place. We have telephone numbers in the US, the UK and Australia, so you will be able to call the one you prefer and talk with one of our agents.

Phone Support in Semi-dedicated Servers

We provide live phone support 14 hours a day as part of the support services for every single semi-dedicated server plan that we offer. Due to the fact that some issues are more difficult and time-consuming, you'll have to open a ticket if you come across such an issue, but for all your billing, general or small-scale technical issues you can always give us a call and we'll assist you right away in order to save you the time you'll have to spend on opening a support ticket. Even if you don't have an account yet, you can find out whether you can host your websites on our top-notch cloud platform or you're able to get any other general info on our semi-dedicated solutions. We have local phone numbers in the United States, Great Britain and Australia plus a global number, which means that you'll be able to call the one which is closer to where you are.