Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Response Guarantee

  • We provide a one–hour response warranty for each support ticket or e–mail that you submit to the customer care team. We’ll swiftly answer all standard questions and forward the case to our server admins in case any further assistance is needed. If you take advantage of our Managed Services package, we will perform any of the included services at a time that has been agreed upon upfront.

  • Top quality support service

  • A Top–Notch Customer Service

  • We will be online for you 24x7x365 to reply to any inquiries that you may have about our Web Hosting Control Panel or any of the applications that we have pre–installed for you on the dedicated web hosting server. If you also require support tackling server administration tasks, you can take a look at our Managed Services package, which includes backup hard disk drive storage space, Operating System updates every week, server monitoring and rebooting services, as well as software installation and troubleshooting procedures.

  • Intuitive help center

  • An Intuitive Help Section

  • Every dedicated server includes our free–of–charge Web Hosting Control Panel, which boasts an exhaustive knowledgebase and a selection of how–to video tutorials. Whenever you require assistance with the Web Hosting Control Panel, just press the Videos or Help buttons located in the top right corner.